FAQ

threadworks is a leading provider of high-quality branding and merchandise solutions. we specialise in custom apparel, promotional items, and branded merchandise designed to help businesses, organisations, and events make a lasting impression.

our headquarters are based in west Dorset. we serve clients across the UK and internationally

• custom t-shirts
• embroidered polos and jackets
• branded hats and caps
• promotional items like mugs, pens, and tote bags
• corporate gifts and event merchandise

yes, we offer sample products so you can evaluate the quality and design before committing to a larger order. please contact us to request a sample.

yes, our team of experienced designers is available to help create or refine your artwork. whether you need a new logo or a complete design overhaul, we're here to assist.

you can place an order by contacting us directly through our website or by phone. provide us with your design specifications, product preferences, and order quantity, and we’ll guide you through the process.

our minimum order quantity varies depending on the product. for most items, it starts at 6. for specific product details, please refer to the product page or contact us.

production time varies based on the product and complexity of the order. typically, orders take 14 business days to process and produce. shipping times are additional and depend on your location.

yes, we offer international shipping. shipping costs and delivery times will vary based on the destination. please contact us for a quote.

we accept various payment methods including credit/debit cards, and bank transfers. for larger orders, we can also discuss alternative payment options; including payment plans.

typically no, however setup fees may apply depending on the product and design. we will provide a detailed quote outlining all costs before you confirm your order.

production time varies based on the product and complexity of the order. typically, orders take 14 business days to process and produce. shipping times are additional and depend on your location.

due to the custom nature of our products, we generally do not accept returns or exchanges unless there is a defect or error in the order. if you have an issue with your order, please contact us within 14 days of receipt so we can resolve the issue.

typically no, however setup fees may apply depending on the product and design. we will provide a detailed quote outlining all costs before you confirm your order.

if you receive a damaged or incorrect item, please contact us immediately with your order number and details of the issue. we will work with you to resolve the problem and ensure you receive a satisfactory solution.

we accept various file formats including .ai, .eps, .pdf, and .png. for best results, vector files are preferred. if you have questions about file formats, please reach out to our design team.

yes, our design team can assist you with creating artwork from scratch or refining existing designs. contact us to discuss your vision and requirements.

if you receive a damaged or incorrect item, please contact us immediately with your order number and details of the issue. we will work with you to resolve the problem and ensure you receive a satisfactory solution.